Description:

Culture isn’t soft — it’s the hardest-working part of any healthcare organization. In this session, Paul Grossman shows how leaders can move beyond vision statements and hardwire human-centered values into everyday behavior and operations. Using the Human-Business Model©, attendees learn practical steps to align strategy and culture, creating environments where exceptional care and engagement are the norm, not the exception.​

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Learning Objectives:

• Translate human-centered values into daily behaviors and leadership practices.

• Align operational strategies with culture transformation efforts for sustainable impact.

• Build cultures that drive both patient loyalty and employee engagement.

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Target Audience:​

• C-suite executives

• Human Resources and Culture leaders

• Patient Experience and Quality teams

• Clinical leadership and department heads