Hardwiring the
Human
Experience in Healthcare
Practical solutions that build people-driven care into every touchpoint.
Paul Grossman, healthcare speaker, author, trainer, consultant, and founder of PLG ExperienceSolutions, LLC
eBOOK EARLY ACCESS!
Wait Management:
10 Low-Cost Strategies
to Humanize the
Emergency Department Waiting Experience
Wait Management delivers 10 practical, low-cost strategies healthcare leaders can implement immediately to reduce Emergency Department wait times, improve patient satisfaction, and lower LWBS rates. Built from real-world experience and grounded in human-centered design, this innovative 60-page ebook is a field guide for anyone ready to turn waiting rooms from a point of frustration into a foundation of trust and care.
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Wait Management book by Paul Grossman - strategies to improve emergency department wait times, patient experience, and staff retention. (cover)
Wait Management book by Paul Grossman - strategies to improve emergency department wait times, patient experience, and staff retention. (ToC)
Wait Management book by Paul Grossman - strategies to improve emergency department wait times, patient experience, and staff retention. (back cover)
Wait Management book by Paul Grossman - strategies to improve emergency department wait times, patient experience, and staff retention. (cover)
ABOUT
Paul Grossman is a healthcare management consultant, speaker, and author dedicated to transforming the human experience in healthcare.
As the author of Wait Management: 10 Low-Cost Strategies to Improve the Emergency Department Waiting Experience, Paul brings practical, actionable insights to healthcare leaders who are ready to drive immediate improvements in patient trust, satisfaction, and outcomes. His speeches combine real-world healthcare expertise with human-centered strategies drawn from his years consulting with leading organizations — helping audiences move beyond theory to results. Known for his engaging, practical style, Paul equips healthcare teams with the tools they need to make meaningful change, starting one touchpoint at a time.
